Job Details

Overview

<p><strong>Job Title:</strong> Online Customer Support Representative</p>

<p><strong>Job Summary:</strong><br />
We are seeking a detail-oriented and customer-focused Online Customer Support Representative to join our team. In this role, you will assist customers by providing prompt, accurate, and helpful responses through email, chat, and social media channels. Your responsibilities include resolving inquiries, troubleshooting problems, and ensuring a positive customer experience.</p>

<p><strong>Key Responsibilities:</strong></p>

<ul>
<li>Respond to customer inquiries promptly and professionally via online communication channels.</li>
<li>Address complaints, resolve issues, and provide product or service information.</li>
<li>Document and track customer interactions in CRM software.</li>
<li>Collaborate with internal teams to address customer needs.</li>
<li>Stay updated on company products, services, and policies.</li>
</ul>

<p><strong>Qualifications:</strong></p>

<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to multitask in a fast-paced environment.</li>
<li>Previous customer support experience is a plus.</li>
<li>Proficiency in using online support tools and CRM software.</li>
</ul>

Job Location

onsite

Date of Job Posting

2025-01-20 22:20:00

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